What Is NHS 111 Option 2?
If you or a loved one is experiencing a mental health crisis and needs urgent help, dialling NHS 111 and selecting Option 2 is a fast way to connect with trained mental health professionals. This option is designed to provide immediate advice, support, and guidance to anyone struggling with mental health issues. You can use this service if you are in distress, feeling overwhelmed, or need urgent help to manage your mental health.
Who Can Use This Service?
NHS 111 Option 2 is available to anyone experiencing a mental health crisis, as well as friends, family members, or caregivers of those in crisis. Children and adolescents under 18 may be directed to specialised support depending on their location.
Why Choose NHS 111 Option 2 for Mental Health Crisis?
This option helps people get the right support without needing to visit A&E, which may not always have mental health specialists on-site. It’s open 24 hours a day, 7 days a week and may be quicker than booking a GP appointment.
Some reasons to use NHS 111 Option 2 include:
- Feeling unable to cope with day-to-day life due to overwhelming anxiety, depression, or other mental health issues.
- Experiencing severe stress, panic attacks, or thoughts of self-harm.
- Not feeling safe or feeling that others around you may be at risk.
- Needing urgent advice on how to support a loved one who is in crisis.
What to Expect When You Call NHS 111 and Select Option 2
When you call 111 and select Option 2, you will be connected to a mental health professional. Here’s what usually happens during the call:
1. Initial Assessment – You’ll be asked a few questions to understand your current situation, symptoms, and level of distress. Be open and honest to help the staff understand what you need.
2. Guidance and Support – Depending on your needs, the mental health professional will provide immediate advice on how to manage your feelings and thoughts.
3. Referral or Next Steps – If necessary, the mental health professional may refer you to a crisis team, counselling services, or other mental health resources in your area.
4. Safety Planning – For those with high levels of distress or risk, a safety plan may be created to ensure you or your loved one has a structured approach to stay safe and manage the crisis effectively.
Preparing for the Call
It may be difficult if you are feeling overwhelmed or distressed, but to make the very most out of your call, consider having the following information available:
- Current symptoms you or your loved one are experiencing.
- Any existing mental health diagnoses or treatments.
- Recent life events that may have impacted mental health.
- Medications being taken (if relevant).
Commonly Asked Questions
Will the Call Be Confidential?
Yes, all calls to NHS 111 are confidential. However, if there is a serious concern for your safety or the safety of others, they may involve other services to ensure everyone’s well-being.
Is There a Cost to Use NHS 111 Option 2?
The service is free, as is the call from landlines and mobiles, which won’t use up mobile minutes or incur charges.
What If I Don’t Want My Family or GP to Know?
Your information is kept confidential, though NHS staff may encourage you to discuss your mental health with your GP. They will not disclose information to family members or others without your consent unless there’s a significant risk to your safety.
When to Use NHS 111 Option 2
NHS 111 Option 2 is ideal if you need urgent support but are not in immediate, life-threatening danger. For severe emergencies, such as imminent harm or need for immediate intervention, calling 999 or going to A&E is appropriate.
How NHS 111 Option 2 Fits into Broader Mental Health Care
NHS 111 Option 2 is part of the NHS’s commitment to accessible mental health support for everyone. It’s ideal for crisis situations that may not require emergency services but still need prompt, professional intervention. This service often works with other NHS services, like local mental health crisis teams, GP practices, and community mental health services to ensure ongoing support.
Reaching Out Is a Positive Step
A mental health crisis can feel overwhelming and isolating, but NHS 111 Option 2 offers an immediate way to reach out for help. If you or someone you care about is struggling, remember that you are not alone – help is available, and reaching out is the first step towards feeling